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"Firefly Not Available In Your Region" Why?? I used it plenty of times!

New Here ,
Apr 16, 2024 Apr 16, 2024

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Why is this happening? I'm in The Netherlands and I've used the web app plenty of times and now suddenly it tells me I can't use it? What kind of dumb stuff is this? 

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Design , Desktop

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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@KKOPPI are you using a VPN at all? Can you share the specific message window you are getting?

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New Here ,
Apr 16, 2024 Apr 16, 2024

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This is the error.  I tried with and without VPN. Various devices and various accounts. Also mobile data. Nothing helps...

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Community Expert ,
Apr 16, 2024 Apr 16, 2024

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@KKOPPI you'll need to contact adobe customer care. Easiest way is on X (@AdobeCare) or go to https://helpx.adobe.com/contact.html and log into the site. Click the chat pod on the bottom right and type AGENT to get a real person who can help. Be patient 1:1 customer care puts you in a queue.

https://helpx.adobe.com/firefly/faq.html#about-firefly

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