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Received "You're in!" email, Generate field doesn't appear after joining Discord and logging in.

Community Beginner ,
May 15, 2023 May 15, 2023

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I requested to join several weeks ago and today I just received the "You're in!" email. I have followed all the prompts to join the Discord, and I'm signed in with my corporate Adobe account, but the Generate field doesn't appear, just the pre-invite page. 

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New Here ,
May 15, 2023 May 15, 2023

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Same here!  I received the "You're In" email. but then I click the direct link from my email, I am logged in (showing in the top R corner), and it shows "Request Access" still in the top corner.  So strange.  Wondering why I can't

generate text? 

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New Here ,
May 16, 2023 May 16, 2023

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I have the exact problem and have already filed in the survey twice, very annoying! Trying to access Firefly? - Adobe Support Community - 13683169

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Community Expert ,
May 16, 2023 May 16, 2023

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@Robert29899544x0wi@Pim23169241aqqy@Whitaker29896049h84a:

I'm sorry to hear you are having trouble accessing Firefly after the welcome email. Here are a few suggestions:

 

  1. Once you receive your “You're in!” email, you'll need to visit https://firefly.adobe.com and click on the “generate” button to get started.
  2. Ensure that you are using the same email address that received the invitation to login. Your email to log into Firefly Beta needs to be the primary email associated with your Adobe ID, it cannot be the secondary one.
  3. You can only access Firefly Beta with a web browser. I'm using Brave browser without any issues so far.
  4. Also, try logging out and back in, clearing your browser cache, and switching to a different browser.
  5. It's much better to access Firefly from a desktop computer, not a phone or tablet, if possible.
  6. If you're still having this issue, please review the notes in this Adobe Community forum post and ask for further assistance. https://community.adobe.com/t5/adobe-firefly-beta-bugs/received-the-quot-you-re-in-quot-email-but-ha...

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Community Beginner ,
May 16, 2023 May 16, 2023

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Thank you for the reply. I had already ensured 1-5 were done before I posted, and did so again just now without success, so I will look at the community notes.

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Community Expert ,
May 16, 2023 May 16, 2023

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@Robert29899544x0wi, okay, thanks for confirming that. I note that you wrote in your original post that you, “followed all the prompts to join the Discord.” But to be clear, joining the Discord channel is optional for users and separate from using or accessing Firefly Beta.

 

Simply go to the website, https://firefly.adobe.com,  ideally from a desktop browser, accept the terms from the pop-up screen, and start generating images with your prompts. Hope that is helpful!

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Community Beginner ,
May 16, 2023 May 16, 2023

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I know that Discord isn't required, but was just pointing out I'm doing everything I was directed to do when I requested to join the beta originally. Still seeing the non-beta page when I log in, requesting me to join the beta, etc., but not able to actually generate. 

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Community Expert ,
May 16, 2023 May 16, 2023

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@Robert29899544x0wi Okay, how long has this been happening? A day or longer? It's possible there is simply an overload at the time you are trying to access the tool. Or something in your configuration is not correct. Try waiting for several hours and attempt to start from scratch (go back and start from the link in the “You're In!” email).

 

If you still can't get in by tomorrow this time, in the Community thread (#6) I linked to above, you can ask @Tracy.H if she can look into your particular situation. Let her know you've tried all the other recommendations here without success. Let us know how it goes!

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Community Beginner ,
May 16, 2023 May 16, 2023

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I tried several times yesterday after receiving the invitation, restarted my browser, my computer, tried another computer, signed out of Firefly, went back to the original email as you suggested, and have done almost all of the same today several times as well. I'll contact Tracy if it doesn't work by tomorrow. Thanks. 

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