report firefly crash

[Sofia_Uslenghi7636]

Firefly crashes no matter what I do — whether I’m creating a board or inserting an image.
The error code it shows is UUID: a3d93be9-3f8d-4bc1-bc03-fdff46e2a663.
Browser: Chrome, updated to the latest version 141.0.7390.123 (Official Build) (arm64).

[Samarth Syal]

Hi @Sofia_Uslenghi7636, 

I'm sorry about the issue. Could you try using a different browser? Please also clear your browser's cache. 

Let us know if it works for you. If you still get the error, please share a screenshot of the complete screen, including the error. 

Appreciate your patience. Thanks,

[Sofia_Uslenghi7636]

Hi @Samarth Syal 
thank you for your kind reply. 

Here attached the error report, 
cache is clean and I tried Safari as browser as well but it doesn't work, same error. 😕 

[Samarth Syal]

Hi Sofia, 

I have shared the details with the product team to investigate further. I appreciate your patience. 

Thanks.

[Samarth Syal · Accepted solution]

Hi @Sofia_Uslenghi7636, 

We appreciate your patience. Please check if cloud storage is available under your account. 
The engineering team confirmed that the issue occurs when there is no cloud storage available.  Please try and make some storage and check again. 
Let us know if it works for you. 

Thanks.