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Something went wrong. This image produced an error. Please try again.

Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Hi there, 

 

This keeps appearing: 'Something went wrong, This image produced an error. Please try again'. I've tried hard re-set, changing browser, updating browser, clearing cookies, going incognito, signing out and in, updating and restarting the laptop. Can you please help? It's been like this for two days.

 

Kindest regards, 

 

Dennis

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correct answers 1 Correct answer

Community Expert , Jan 11, 2024 Jan 11, 2024

@Dennis347291417e8f @Mariam Hovhannesyan check your firewall settings - this looks like what happens when Firefly is blocked in Windows Defender/router settings. 

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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Hello , sorry for the problem,
Please can you share with us a screenshot where we can see your prompt and the error?

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Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Dennis347291417e8f_0-1704976227476.png

 

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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If the @kevin stohlmeyer 's advice didn't work just try log out and log in again. And please tell us does it work?

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Community Expert ,
Jan 15, 2024 Jan 15, 2024

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Yeah, I have gotten this message before when my authetication expired. I had to log in again.

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Community Beginner ,
Jan 11, 2024 Jan 11, 2024

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Please help. The screen shot is in the next link of the thread.

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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@Dennis347291417e8f 

 

This is what I got with your prompt, except I forgot the "blue"

 

janee_0-1704990241008.png

 

Jane

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Community Expert ,
Jan 11, 2024 Jan 11, 2024

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@Dennis347291417e8f @Mariam Hovhannesyan check your firewall settings - this looks like what happens when Firefly is blocked in Windows Defender/router settings. 

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Community Beginner ,
Jan 15, 2024 Jan 15, 2024

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We're back in business 🙂 many many thanks

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New Here ,
May 28, 2024 May 28, 2024

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LATEST

Hi. Please explain to me what you did. Losing my mind with this error

 

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