unable to download any of the images generated in adobe firefly

[Maha3638764558ch]

I have a firefly account and I used to be able to download images but nothing happens when I click the download button. Sometimes I get "preparing credentials" and then nothing. I haven't exceeded my number of free images. 

[German_Expert]

Hey Maha3638764558ch!

Try opening an incognito tab and dowload it there. Please also check whether the problem occurs on other devices.

[Vivek12]

Hi, We apologize for the inconvenience and the delay in our response. If you are still encountering this issue, please provide a screen recording of it, so we can assist you further.

^VS