Video generation stuck at loading screen—never completes

[Yss12345]

I’ve been trying to generate a video using Adobe Firefly, but the process consistently gets stuck at the loading screen. The fuzzy placeholder animation appears with the message “Keep this browser tab open and your video will load momentarily,” but the video never finishes generating—even after waiting over 20 minutes.

I’ve attempted this multiple times using different prompts, browsers (Chrome and Edge), I also opened a second tab with a simplified prompt, and it stalled at the same point. I’ve never successfully generated a video since I started using Firefly.

Details:

• Device: Windows 11

• Browsers tried: Chrome, Edge

• Internet connection: Stable

• Adobe account: Signed in and active

Please advise if this is a known issue or if there’s a workaround. I’d love to use this feature successfully.

Thank you!

[Kartika Rawat · Accepted solution]

Hi Y31042516vsx5!

Thanks for reaching out and sharing those details. We’re sorry to hear that you’re experiencing this issue. Could you share a prompt with us? Also, please try the following steps: 

Clear browser cache and cookies: Old session data can sometimes interfere with Firefly’s rendering process.

Disable browser extensions: Ad blockers or privacy tools may prevent Firefly from completing the video generation.

Update browsers: Make sure Chrome or Edge are updated to the latest version. 

Let us know how it goes. 

Thanks,

^KR

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