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Videos are not coming through finished

Explorer ,
Oct 11, 2025 Oct 11, 2025

They appear to be not finished! It was working fine until I signed up to get more coins.

can I get some help?

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Adobe Employee ,
Oct 13, 2025 Oct 13, 2025

Hi ruez30!

Sorry about the issue. Are you seeing any error codes or messages? Could you share a screenshot of the issue?

 

Let us know. Happy to help.

Thanks,

^KR

 

moved to discussions

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Explorer ,
Oct 13, 2025 Oct 13, 2025

IMG_4219.jpeg

IMG_4222.png

 no error messages, they just came through like this.

thank you for any assistance.

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Adobe Employee ,
Oct 14, 2025 Oct 14, 2025
LATEST

Hi @ruez30

 

Thanks for reaching out. I'm sorry about the issue. This is really weird. Could you share more details on the model you are using to generate the video? Can you also go to the files and check if the generated video is complete there? I tried using your prompt and got the complete video. 

 

We are here to help. 

^Sam
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