Why Im getting this user guidelines violation message?

[Jackson Warsono]

I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason. 

[jane-e]

@Jackson Warsono 

Can you give us the URL you went to when you clicked "Learn More"?

Jane

[Jackson Warsono]

https://helpx.adobe.com/firefly/faq.html#using-firefly

[HMS35519868qxl8]

I am also receiving this message on multiple accounts, and unsure what I've done. The link to the faq is not specific, and the thing I did wrong is not identified

[CMass · Accepted solution]

Please reach out to our chat support using this link: https://helpx.adobe.com/support.html

[The Dank Memer]

For some reason whenever i typed in anyones name it said the same thing. I think using anyones name violates guidelines? I typed in "Brad Pit dancing" and it got angry at me. I also typed in "Tom Cruise in a McDonalds" and the same thing happened. 

[Monika Gause]

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@The Dank Memer  schrieb:

For some reason whenever i typed in anyones name it said the same thing. 

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I think it's pretty clear why it could be a problem generating images of other people doing stuff that they actually are not doing?

[jane-e]

I typed in "Brad Pit dancing" and ... also typed in "Tom Cruise in a McDonalds"

By @The Dank Memer

Firefly is intended to only create images of public figures and non-trademarked content that are available for commercial use on the Stock website (excluding editorial content). It should not create public figures and trademarked content that are not available in the Stock data.

You cannot use Brad Pit, Tom Cruise, or McDonalds.

Jane

[Fmerz]

Is the Statue of Liberty against their "User's Guidelines"?

there's a post in which someone was able to use it about 10 years ago and now has to use unacceptable phrases, such as "Copper Liberty Lady", or "Lady of Socialism" for it to show up.

Post in reference:

https://community.adobe.com/t5/adobe-firefly-bugs/firefly-can-t-draw-the-statue-of-liberty/idi-p/147...

It's the same name as it has been for decades and stands out in public, so it should be public access and obvously understood if it were depicted as ordering a Big Mac at a McDonald's.

Thank You

[MD35906427a51w]

I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason.  and fix the problem.

[droopydog500]

Hello @MD35906427a51w,

Thank you for your message. I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

Thanks,
    droopy

[Vikram Aditya5CEB]

HI DID YOU FIX THE ISSUE. AS I AM HAVING THE SAME ISSUE.

 

[droopydog500]

Hi @Vikram Aditya5CEB, you will need to contact Adobe Customer Service. Please see the links in my post above.

    droopy

[Vikram Aditya5CEB]

Hi @droopydog500 where to find in that issue the link you provided ?

[droopydog500]

You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

[Vikram Aditya5CEB]

can you tell me what to press it so i an contact?

[droopydog500]

Try the link to auto-open the Chat:

• https://helpx.adobe.com/contact.html?rghtup=autoOpen  
• Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

[Vikram Aditya5CEB]

Thank you saying clearly...i have sent the issues to them...hope you hepl in future too.

[jane-e]

can you tell me what to press it so i an contact?

By @Vikram Aditya5CEB

In addtion to Droopydog's correct response, you can click the Chat icon in the lower right, shown in your screenshot.

Jane

[Mark37782946rcjw]

You're getting a user guidelines violation message because your post likely contains content that breaches the forum's rules, such as inappropriate language, offensive remarks, spamming, or irrelevant information. Review the forum guidelines to ensure compliance before posting.

[danaep]

You no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more. How can I get rid of this 

[droopydog500]

Hello @danaep,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

My best,

    droopy

[kb32225523m6fd]

Not able to access firefly !

[droopydog500]

Hello @kb32225523m6fd,

Thank you for your message. I am sorry you are having this problem. 

You will need to contact customer support, as has been referenced in prior messages in this thread.

Thanks,
    droopy

[Ahmad3817565555b7]

my account has been suspended to use firefly and I don't even know what was the problem