Hello Adobe Support,
I would like to report an issue I experienced with Firefly. In my last three generations, the results were very disappointing — the transitions did not look natural at all, and they were completely different from what I had described in my prompt. I even provided the exact same detailed prompts multiple times, but the tool did not follow through.
Unfortunately, these three failed outputs consumed around 1500 credits in total, and the results were unusable for my work. This is very discouraging, especially since credits are deducted on every click, even if the generation fails or does not match the description.
I kindly ask if it would be possible to have those credits refunded, or if Adobe could consider an option where only the final accepted generation is charged (instead of deducting credits on each failed attempt). This would make the system much fairer and avoid situations like this where large amounts of credits are lost with no usable output.
I hope you understand my situation, and I would appreciate your assistance in resolving this.
Thank you in advance for your support.
Best regards,
Elita
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