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I have a problem

New Here ,
May 24, 2025 May 24, 2025

Good day! I haven't been able to generate images for a long time, everything is paid for, but the service doesn't work

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Imaging
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correct answers 1 Correct answer

Community Expert , May 25, 2025 May 25, 2025

Hello @ksenia_1386,

Thank you for your message. That error does not look like an account problem. It looks like a connexion problem. Can you try again after disconnecting from your wifi network and see of that works (while connected to the mobile network)?  Also, you can verify you are logged in and have available credits by tapping on your avatar in the upper right corner:

droopydog500_1-1748172942440.png

 


My best,
    droopy

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Community Expert ,
May 25, 2025 May 25, 2025
LATEST

Hello @ksenia_1386,

Thank you for your message. That error does not look like an account problem. It looks like a connexion problem. Can you try again after disconnecting from your wifi network and see of that works (while connected to the mobile network)?  Also, you can verify you are logged in and have available credits by tapping on your avatar in the upper right corner:

droopydog500_1-1748172942440.png

 


My best,
    droopy

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