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Active fonts not displaying in Adobe apps

New Here ,
Jan 20, 2019 Jan 20, 2019

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I activated some fonts and used them in both InDesign and Illustrator. Went out of town for a week, turned the computer off, and now the fonts are no longer there.

I went to the fonts website, and all the fonts were still active. I closed all Adobe apps, then unactivated and reactivated the fonts hoping that would work. I tried activating a font I didn't want, but it didn't show up either. Why would my fonts disappear? Can I get them back? One is essential for an ID project I'm working on.

If it matters, I'm on an iMac with latest software and latest version of CC.

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correct answers 1 Correct answer

Adobe Employee , Jan 22, 2019 Jan 22, 2019

Hi csjcsj,

 

I'm sorry you ran into trouble here. I would take a look at our font activation troubleshooting document: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html There are a few steps there that usually solve these issues.

 

Let me know and we'll take it from there.

 

Cheers,

Benjamin

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Community Expert ,
Jan 20, 2019 Jan 20, 2019

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See if the fonts can be used by other non Adobe programs.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Jan 20, 2019 Jan 20, 2019

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There are non Adobe programs? It's about all I do on the computer these days.

No, not available in Pages either.

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Community Expert ,
Jan 20, 2019 Jan 20, 2019

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Discussion successfully moved from Adobe Creative Cloud to Adobe Fonts (formerly Typekit)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 22, 2019 Jan 22, 2019

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Hi csjcsj,

 

I'm sorry you ran into trouble here. I would take a look at our font activation troubleshooting document: https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html There are a few steps there that usually solve these issues.

 

Let me know and we'll take it from there.

 

Cheers,

Benjamin

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New Here ,
Jan 22, 2019 Jan 22, 2019

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Thanks. Turned out the suggestion of opening the creative cloud app fixed the problem. When I searched the Adobe support site, I was pretty specific with my search. Never occurred to me to go broader to type problems. It's what I get for being a librarian - we always start searches as specific as possible.

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Community Expert ,
Jan 23, 2019 Jan 23, 2019

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That's the reason why the fora exists and people like Ben, Adobe Type monitor these.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 07, 2022 Aug 07, 2022

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I have the same issue but when i try to click the link you sent, an error pops up saying,

 

"Error 404: Page not found.

This page isn't available. Try checking the URL or visit a different page"

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Adobe Employee ,
Aug 08, 2022 Aug 08, 2022

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