Added Adobe Fonts not available in Adobe Creative Cloud Desktop Application

[KoushikHalder]

Due to some issue in my Windows Desktop added Adobe Fonts not available in Adobe Creative Cloud Desktop Application so unable to download to my PC.

I have cleared Font Cache. Uninstalled all adobe Applications. Used AdobeCreativeCloudCleanerTool.exe. Deleted all the Adobe Folders. Again installed Creative_Cloud_Set-Up.exe. After logging in no fonts are available. Yet all are showing in my account in web browser.

May be some rgistry issue. Please provide me the solution.

[KoushikHalder]

Some fonts are availeable under REMOVED but nothing under ADDED FONTS and INSTALLED FONTS.

[Tarun Saini]

Hi @KoushikHalder,

Welcome to the community! We're sorry to hear about this. Please make sure you are logged into the same Adobe account in the Creative Cloud app that shows the fonts in the browser. For more information, check this article- https://adobe.ly/4gw7Ixy 

Also, try the steps mentioned here- https://adobe.ly/3KaWYsr 

Let us know how it goes.

Regards,

Tarun

[KoushikHalder]

I have done all you have mentioned but not working. Screeshots are attched herewith.

[Tarun Saini]

Thanks for sharing the screenshot @KoushikHalder,

I've escalated the case to our product team. Once I hear from them, I will let you know.

Regards,

Tarun

[KoushikHalder]

My uploaded lo file name is AdobeLogs_20250920_054927_647-win-GS.zxp

[Tarun Saini]

Hi @KoushikHalder,

Could you please generate logs from your machine and upload them to a cloud storage service and share that link with me here to investigate further? Here is the link to know how to generate logs- https://adobe.ly/4nco1m3

Regards,

Tarun

[KoushikHalder]

I have just uploaded the Log File. Please cheack.

[KoushikHalder]

My uploaded lo file name is AdobeLogs_20250920_054927_647-win-GS.zxp

[Tarun Saini]

Hi @KoushikHalder,

Could you upload those logs to a cloud storage service and share that link with me to speed up the process?

Regards,

Tarun

[KoushikHalder]

Please fnd the link for logs as follows :

https://drive.google.com/file/d/1l_CPlp4f-I93TkwCtz8k6zD7d_-XqfoL/view?usp=drive_link

[Tarun Saini]

Hi @KoushikHalder,

I've requested access. 

Regards,

Tarun

[Tarun Saini]

Hi @KoushikHalder,

Thanks for your patience. Our Product team has resolved this issue. Could you please try again and let us know if you are still experiencing the issue?

Regards,

Tarun