Hello, I reinstalled whole computer but before that I regularly signed off my account and reinstalled system and Adobe Creative Cloud and its apps I needed to use. But when I opened InDesign or Illustrator, documents in which I had fonts used by Adobe Typekit were not synchronized. I partly resolved it with deactivating and then activating fonts in ACC preferences. It lasts for me sometimes few minutes, sometimes few hours but deactivates again. I tried to reinstall it also but with no result. Only way to activate them again is to switch Adobe Fonts toggle again off and on. Is there any permanent fix for that? Im using Mac OS Catalina
I got the same issue and it's unbelievably annoying. Not to mention time consuming because a simple task takes 5 extra minutes to accomplish. Currently I do the same thing you do - and still looking for a fix.
I been having this deactivated fonts issue since TypeKit it frustrates me. And now what's more annoying, when I access the desktop Adobe CC app, I have to click reactivate the fonts one by one. No option to reactivate all. I'm pissed off and wish there's another company who will stand up and beat Adobe. They have been leading the design app market for too long they feel too secure to fix stuff like these.
Same here, font keep deactivate.. worse still they remove the font and i have to replace hundred pages of document. This is unnecessary add up time on me and my client project, and why the need to reactivate font everytime i open the document?
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Only solution working for me is when Adobe installs after clean installation of MacOS Catalina, it mostly doesn't work, so to prevent bugs from crappy Adobe you need to make new account under Mac OS and under this it will work as before.
Can you explain this more? I don't understand what you mean by making a new account under Mac OS...
Thanks for reaching out and sorry for the delay in response. Please see this article: https://support.apple.com/en-in/guide/mac-help/mtusr001/mac on how to create a new account under macOS.
Hope it helps.
I just wanted to add to this stream my own frustrations — fonts I use everyday are turned off by Adobe stating "It looks like you haven't used some of these fonts in a while." And there's no way to turn off this "feature," as far as I can tell. If anyone knows how, I'm all ears.
I don't have this issue.
The three dots menu in the upper right corner of the Creative Cloud window (next to 'Browse more fonts' button) has the option to "deactivate all fonts not in use". Have a look if there's something turned on there.
Thanks! I checked. There's an option to "deactivate all fonts" or "deactivate all fonts not in use," neither of which I want to do. I want fonts not to deactivate (especially not on deadlines, where minutes count to the printers :).
Just adding my own thoughts here. Adobe CC is constantly deactivating fonts that I use often, saying "I haven't used them frequently" and even deactivating only some fonts in a certain font family. Most of the time, the fonts still say they are active in when I go to redownload them in the Typekit so it takes a lot of time messing with activating and deactivating fonts until I am finally able to reactivate all the fonts on the design end. These issues are causing me anywhere from minutes up to hours in delays. Especially when working offline or in areas with bad service, it can take hours for the fonts to show up in Illustrator, Indesign, or whatever program I am using. I don't know why Adobe decided to incorporate this feature as I we can go deactivate fonts ourselves if we don't want them in our Typekit anymore. There needs to be a way to disable this feature.
I just ran into this for the 2nd time because I'm not a huge Adobe font user. It took me a hot minute to even realize what had happened when my website started showing up in all weird fonts because I only had one style of a certain font family installed (manually, outside of Adobe), and the rest that I had installed via CC were suddently deactivated.
Adobe, I don't care what you *think* is a good idea. I'm the customer. I pay the $60 a month for your software. I want the option to disable this "feature" you claim is an optimization. I think we all know why it exists in teh first place, and it's not to help the customer at all. Get rid of it, or add a toggle for it. Registry edit, UI switch, I don't care.
This is ANNOYING beyond belief and makes absolutely no sense to anyone but you.
We are sorry for the trouble. We would like to inform you that the Adobe fonts that have not been used in over 150* days need to be reinstalled for use in older Creative Cloud and third-party apps. Creative Cloud keeps apps running smoothly by periodically cleaning up fonts that you don’t appear to be using.
You can quickly reinstall fonts on the Adobe Fonts website by clicking the cloud icon next to the font name in your Active Fonts list. Once the fonts are reinstalled, they will show up as usual in all your font menus.
We recommend keeping Creative Cloud software up-to-date for the best font experience.
Please see this page for more details
Hope it helps.
Yes, teh documentation tells us of the 150 day period. My contention is that whether this limit is applied and fonts are deactivated should be a user choice. Maybe I don't care if it has been 300 days since I last used the font and would rather not face the prospect of finding it missing next time I do decide to use it.
I know it can be quickly reactivated, but that's not the point. I shouldn't have to if I do not want to. Make it a toggle switch in the app settings. Done.
To add, whether you agree if it should be my choice or not - what if I'm offline when I find the font suddenly missing and cannot do my work? It's just a poor choice by Adobe to force this on the user. End of story.
Yes, Chris. I got your intent and thanks for sharing your feedback. I will ensure to share your feedback with the team for making improvements in the future.
Harshika - I just had Ed's Market Script deactivate 3 days after using it. Not cool. For those of us that use your product every day, time matters. Minutes, seconds matter. Can we get a fix, or an option for a choice at least? Eesh.
I really agree with Chris and have been discussing this font problem with friends over the past few days trying to figure out why carefully chosen fonts keep dissappearing. This is a terrible feature which is causing a lot of wasted time, confusion, frustration and loss of income basically for your client base and needs to be fixed immediately. It's also a quite "selfish" feature because it affects so dramatically third-party apps. Thanks for waging corporate war through us and please fix this now, it's really messing with my and many other peoples' work.
Gotta push back on the 150-day claim. I use Arno Pro practically every day. And it seems like at least once a month it becomes deactivated. Now, if you mean, "150 days using an AdobeCC app," maybe that's correct, but that's a terrible policy.We turn to Adobe partly for its excellent font library, completely apart from the CC apps. And yet even fonts I bought ages ago, bought separately, from Adobe, get deactivated.
Adobe's lack of actionable response on this proves only 2 things.
A) They don't care that it's a problem for their **paying customers**.
B) They're not going to change anything.
As it is, if I need a font, I will go out of my way/pocket to acquire it somewhere ELSE. Cannot rely on Adobe products. If I could ditch Illustrator/Photoshop and still receive client files, I'd be done with Adobe in a heartbeat. This is pathetic. Utterly and unjustifiably anti-customer.
This response does NOT solve the issue, and it is also UNTRUE. Fonts are often removed in LESS THAN 150 days. Asking professionals to take extra time to search out and reinstall fonts regularly is simply outrageous. To allege that this is a "feature" designed to improve performance is an insult. As professionals, we are all well aware of the need to keep our font libraires lean. PLEASE ALLOW US TO DO SO. Give us the option of disabling this function. A simple reminder, a pop-up window that says: "You haven't used these fonts (listed) for awhile. Should we remove them Y/N?" would suffice; with NO ACTION TAKEN to remove fonts unless explicitly allowed by the user.
COME ON, Adobe. You're supposed to be about helping creatives get more work done, faster. This is a direct impediment to our ability to work, and an insult. Access to the Adobe font library - FOR 3RD PARTY APPS - is a primary reason many of us are here. This issue has dragged on for years now. Stop treating us like children and FIX THIS.
I'm using Futura for a project, and yesterday it wasn't available anymore. I see it as Active in Creative Cloud, but it's not available in any Adobe apps. I've tried deactivating and then activating it again - all I get are alerts from Craetive Cloud that the fonts are deactivated. I've retstarted CC and Illustrator over and over - same issue prevails.
...and it's not just Futura - it's all my fonts. I even tried activating an entirely new font I've never used before, and I get the alert that it's been deactivated! How's that possible if I've never used it before? It's completely backwards, it's comical enough it makes me laugh, but it's totally stopped my work. Help?
I noted that this issue has been ongoing since Feb 2020 and I am only just beginning to experience it now in InDesign, I have never had this issue before and am struggling to understand it. I have loaded and reloaded Adobe Text Pro Regular 5 times, and I am at the pointy end of a very large project. I pay as much money as the next person for this software on a monthly basis and at times like this I have to ask myself, 'what the hell are you doing?' Will someone from Adobe please read these posts and ACT on them NOW!
Agree with Sandin! Will someone from Adobe weigh in, please?! Or just stop deactivating fonts. If an individual user needs it deactivated, they can do so. Yeeeesh.