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Adobe Fonts disappeared from Creative Cloud

New Here ,
Jun 23, 2021 Jun 23, 2021

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My Adobe applications in Windows 10 are unable to search for missing Adobe Fonts. 

When I open the Creative Cloud desktop app, the Adobe Fonts icon on the top right is missing, the option in preferences to turn sync on is missing and the Font shortcut in the "Resource Links" tab is broken (No link seems attached, nothing happens when clicking on it).
Screencap1.jpg


However, everything works fine on MacBook, other people on Windows are able to sync fonts on my files, only the browser version of Creative Cloud has all the functionalities related to fonts.
I've tried logging in and out, uninstalling+reinstalling all my applications including Creative Cloud multiple times, changing languages, changing firewall parameters, everything this page suggests ( https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html )

I wanted to hit the forums before contacting support. Thank you all.

TOPICS
File sync, Libraries

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correct answers 1 Correct answer

New Here , Jul 03, 2021 Jul 03, 2021
Thank you for the advice and sorry for the slow reply. It did not work at first. I already had the option to keep CC updated. I tried reinstalling CC again last week and it didn't do anything. When I started the computer this morning, Creative Cloud started updating and syncronizing everything, fonts included. The icons and settings that disappeared are back. I have no idea what happened, I've been trying to troubleshoot this problem for months. (Last night's Windows update might have done som...

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

[Moderator moved from Creative Cloud Services to Adobe Fonts.]

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 03, 2021 Jul 03, 2021

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Thank you for the advice and sorry for the slow reply.

It did not work at first. I already had the option to keep CC updated.
I tried reinstalling CC again last week and it didn't do anything.
When I started the computer this morning, Creative Cloud started updating and syncronizing everything, fonts included. The icons and settings that disappeared are back.

I have no idea what happened, I've been trying to troubleshoot this problem for months.
(Last night's Windows update might have done something, some parameters on non-adobe apps have been reset to default as well)
I'm just very happy everything is back to normal.

Thank you for your help nonetheless, always appreciated!

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