Adobe Fonts not appearing

[Long_Haul4400]

Hello,

I'm having a confusing situation here; I can't find my fonts. There is one instance where, after cleaning up all the Adobe products and reinstalling, they reappear. But now I did the same, it appeared like that. 

[Tarun Saini]

Hi 

@Long_Haul4400

,

Welcome to the community! We're sorry to hear about this. Please ensure you're logged in with your correct email ID. Even if you're signed in with your correct ID, make sure you're selecting the correct profile. Check this article and let us know if that helps- https://adobe.ly/3FYgs1O

Regards,

Tarun

[jane-e]

@Long_Haul4400 

I've moved your post from Creative Cloud desktop to the Adobe Fonts forum.

Jane

[Efrain5E3C]

I'm having exactly the same issue with two different accounts on two different computers, both Mac and PC and it's SO FRUSTRATING, there is no solution anywhere and I've tried EVERYTHING.

[Tarun Saini]

Hi 

@Efrain5E3C

,

Welcome to the community! We're sorry to hear about this. Please generate logs from your device and upload them to a cloud storage link, and share that link with us here. 

Here is the link to generate the logs- https://adobe.ly/4k3jIHh

Regards,

Tarun

[Krista26520851qyto]

This started happening to me too after the latest update. It's annoying. You have to go into Creative Cloud preferences and toggle Adobe Fonts off in the Services menu, quit, then reopen and toggle it back on. EVERY TIME you restart. FIX THIS ADOBE. It's too expensive for your software to have this many bugs.

[Krista26520851qyto]

Also, why are posts being marked as "Solved" when they are obviously not? 

[Tarun Saini]

Hi @Krista26520851qyto, 

We're sorry to hear about this. Please generate logs from your device and upload them to a cloud storage link, and share that link with us here. 

Here is the link to generate the logs- https://adobe.ly/4k3jIHh

Regards,

Tarun

[Krista26520851qyto]

https://sportsinc.box.com/s/p5198jxak08vhol355nyw2cq6n296qge


Krista Rider

Media & Branding Manager

Sports, Inc.


{Mod note- Personal information has been removed by the Moderator}

[Tarun Saini]

Hi @Krista26520851qyto,

Thanks for sharing the logs. I have shared the files with our product team. Once I hear anything from them, I'll keep you posted.

Thanks for your patience.

Regards,

Tarun

[thestarryeyedfool]

(cursing removed) I just did the same thing, worked. Thanks for the work around. I hope they got on with fixing this.

[Tarun Saini]

Hi @Krista26520851qyto,

Can you please run the log collector tool again and share the logs with us, it looks like the logs you shared doesn't have all the info.

Regards,

Tarun