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Adobe fonts not available, altought licensed. No support provided...

New Here ,
Sep 17, 2021 Sep 17, 2021

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Hello. We have over 40 users licensed on "Acrobat Pro DC". While font is included in the subscription, users (logged on in the browser, with CC installed) mostly do not get the option to activate fonts, only "availabe with CC". If we ever get the toggle, activated fonts do not sync to the desktop.

The virtual assistant ("get real help from real people") refuses to help users because "no products are licensed" and we ar not entitled to support. (all we get is a referral to the community forum, even though I am an admin in the subscription).

We've reset licenses, removed and recreated user profiles, ...

 

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LEGEND ,
Sep 17, 2021 Sep 17, 2021

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If you are an adminstrator of team or enterprise licenses, you should not be going to the standard consumer help page/virtual assistant. It is an entirely different support organisation. Use the Support function in the Admin Console. 

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