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Adobe website will not load adobe font Proxima

New Here ,
Jun 11, 2019 Jun 11, 2019

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Noticed recently that my website is no longer using the font Proxima . looks like the whole site has been switched to Times .

There is a red bat at the top of the page which says " problem loading fonts , refresh " refresh does not sort out the issue

Solutions ?

Dave Mackie

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Adobe Employee ,
Jun 12, 2019 Jun 12, 2019

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Hi Dave,

We're sorry to hear you're having trouble loading font Proxima on your website. Sometimes there are a couple of browsers settings, that could be blocking fonts from loading in browsers. Please check this link Troubleshoot adding custom fonts to a website

If that doesn't fix the issue, or if any other browsers also aren't displaying the fonts, please post the URL of your website so that we can take a look.

Please let me know if you face any issue with this one. We'd be happy to help.

Thanks,

Harshika

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New Here ,
Jun 13, 2019 Jun 13, 2019

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Hello  Harshika

Thanks for your reply . I have looked into the fonts not looking right .

It appears the site looks correct on all my mobile devices and even works

Ok using Firefox  . Its only safari my default browser that displays the font incorrectly

Whether just viewing the site at dmackie.com<http://dmackie.com>

Or working on the site at https://portfolio.adobe.com/78d756b1-ade7-448f-8519-606d3abd86d6/editor/

When I try to edit my site .

Is their a quick fix in safari I can make ?

Dave Mackie

Again the url is dmackie.com<http://dmackie.com>

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Adobe Employee ,
Jun 14, 2019 Jun 14, 2019

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Thank you for the additional information, Dave. I would suggest clearing the cache and cookies of safari. Please check this link Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support and let me know if that helps.

Thanks,

Harshika

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