can not load new Adobe fonts through CC/Website with Creative Cloud Account

[.33904303rds7]

Hi, I can not load new Adobe fonts through CC/Website. I have the creative cloud running (been actiove for over a year) and ask to browse fonts but the 'Add family' button is missing from the browser.  I have restarted, re-installed CC, I can see some fonts in mr fonts which I previously loaded...Can someone help.

lister

Mac

[Tarun Saini]

Hi @.33904303rds7 ,

Thank you for reporting this issue—I'm sorry you're experiencing trouble loading Adobe Fonts through the Creative Cloud website. We understand how disruptive this can be, especially when you're trying to access newly activated fonts.

To help resolve this, could you please confirm:

1. Are you using the latest version of the Creative Cloud Desktop app?
2. Have you tried toggling the Adobe Fonts setting off and on in Preferences?
3. Are you on a managed network or using antivirus/firewall software that might block Adobe services?
   
   

Here are a few steps that have helped other users:

1. Log out and restart your system, then log back into Creative Cloud.
2. Use the Adobe Cleaner Tool to remove any remnants of older Adobe apps: https://adobe.ly/4nuJeXB.
3. Reinstall the Creative Cloud Desktop App from https://adobe.ly/4qzrPzB.
   
   

If none of these work, please share your OS version and Creative Cloud app version so we can escalate this to our engineering team.

Regards,

Tarun

[.33904303rds7]

Hi, If my plan is 'Adobe for Enterprise', could this be the problem? Anyhow. I have toggled the Fotns setting. I have cleaned the CC font 'Crreative Cloud Uninstaller', I have quit and restarted my machine. I have re-installed the app.

[.33904303rds7]

And I still cant access the fonts 'Add Family'. Im sure I had access at one point? . All the fonts in the broweser just show 'Available with CC', but im in CC?

[Tarun Saini]

Thanks for sharing the information @.33904303rds7,

Could you please share your Adobe ID with me via private message? I have escalated the case to our product team. Once we hear anything from them, we will keep you posted.

Regards,

Tarun

[.33904303rds7]

Hi, I have just sent a message. Thanks

[.33904303rds7]

Any news? I need access to fonts..

[Tarun Saini · Accepted solution]

Thanks for your patience @.33904303rds7,

Our product team have checked on your account, and the plan access level you're seeing is correct based on the Adobe Fonts backend.

To proceed, I recommend asking your team admin to verify that the Fonts service is enabled for your account in the Admin Console. You can refer to this guide for instructions:

https://helpx.adobe.com/enterprise/using/enable-disable-services.html

If your access changed recently, it’s likely that someone on your team updated the settings.

Regards,

Tarun

[.33904303rds7]

Thanks, I'll ask the Admins to take a look. We have another person within out team who too cant access the fonts within Adobe