Can't Manage Adobe Fonts in Creative Cloud

[nikkiw25631677]

Hi, I've just opened a project in Indesign using fonts I'd previously installed on typekit. They wouldn't activate through Indesign so I went into Creative Cloud to try and launch them. All I get is the spinning wheel of doom. Nothing will load - can't do anything on the web version of typekit now as it just redirects to CC app.

I've done the usual, quit, restart. Toggle font syncing on and off etc. But I can't complete my project without the correct fonts. Thanks for any help - running an older version of Indesign (2019) but it's not been a problem until now.

[seanm22384729]

I'm in the same boat. Reinstalled the CC app, restarted my system. Did all of the recommended things Adobe said to do.

The font manager just sits and spins. Help!

[pjstegmaier]

Try uninstalling and reinstalling your program(s).

[Jake Giltsoff]

Hi @nikkiw25631677, please can you let me know which version of the Creative Cloud app you are using? You can find that under 'About Creative Cloud' in the toolbar menu. 

[seanm22384729]

CC version 5.9.1.377

[Jake Giltsoff]

Hi @seanm22384729 — looks like that is a few verisons old now, I’d try updating your Creative Cloud app https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

[nikkiw25631677]

Hi Jake, thanks for your reply. I updated Indesign (as far as I could with the limitations of my OS) and it seems to have resolved itself! I wonder if the update did the trick of perhaps it just happened to be a CC glitch at that time.

Have a good day, Nikki

[Owen737]

I also installed the latest version, but the problim didn't go away.. Tried every solution, reinstalling, turning fonts 'of and on' again, logging out etc. but I still can't fix it.

[supkat]

Hi,

We want to investigate your problem - if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

This will generate a zip file - could you please send me the name of it. It will be something like "AdobeLogs_20191011_081024_xxx-win.zip" This might help us to understand the root cause of the problem.

Thank you,
Supriya 
Fonts Team

[Owen737]

Hello, thank you for your efforts.

AdobeLogs_20240808_063000_359-win-GS.zxp

[daring_individual08441]

Hello,

Do you have any information that could help me with this font issue? I have a large project that needs to be completed today, and all of the documents contain fonts that are no longer displaying. I don't have time to go through every single document to replace fonts.

[supkat]

We've rolled back the changes that might be affecting you. Could you please restart your machine? Otherwise, the changes will apply automatically in 24 hours.  Let us know if you're unblocked after restarting. 

[Itme_ID]

Thank you! The rollback fixed my issues 🙂

[garth_meske]

Is it possible to do this rollback for me as well? 
AdobeLogs_20240814_133449_744-mac-GS.zxp

[Itme_ID]

Me too! Across all my devices. Clean installs didn't fix it 😞

[daring_individual08441]

I am not able to access fonts from Creative Cloud in my apps that I have used for several years. This just happened today. I tried the Adobe cleaner, unistalled all apps, disabled and re-enabled fonts in CC preferences. I tried just about everything and still cannot use fonts. It would be so helpful for Adobe to be on top of these problems right away because I am definitly not the only one having the problem.

[supkat]

Hi,

We want to investigate your problem - if you could share logs from your machine, this would be very helpful. Here's a link to the Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

This will generate a zip file—could you please send me the name of it? It will be something like "AdobeLogs_20191011_081024_xxx-win.zip." This might help us understand the root cause of the problem.

Thank you,
Supriya 
Fonts Team

[daring_individual08441]

How do you want to receive the file after I collect the log information?

[supkat]

Please send me the zip file name.  

[daring_individual08441]

20240808_062202_023-win-GS

[daring_individual08441]

Hello,

Below is the log file:

202408080_62202_023-win-GS

Thanks,

Joanna

[personal information removed by moderator]

[supkat]

We've rolled back the changes that might be affecting you. Could you please restart your machine? Otherwise, the changes will apply automatically in 24 hours.  Let us know if you're unblocked after restarting.

[daring_individual08441]

Thank you for responding ! Whatever changes you made fixed the issue. I can now see fonts in the CC desktop app and re-installed the font I was using for my project.

[garth_meske]

Is it possible to do this rollback for me as well? 
AdobeLogs_20240814_133449_744-mac-GS.zxp

[garth_meske]

I believe I misunderstood and assume the "rollback" applies to everyone.