Error message in Creative Cloud Services App

Community Beginner ,
Jan 05, 2022 Jan 05, 2022

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I cannot open "Manage Fonts" in der Creative Cloud Services App on my desktop. Everytime I click on the link a red error message "Fehler!" pops up.

If I try the same in my browser, everything works fine.

What could be the problem?

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Adobe Employee ,
Jan 05, 2022 Jan 05, 2022

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Hi Petralit,

 

Thank you for reaching out and sorry for the trouble. Could you please try the steps suggested in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html?

 

Let us know if that helps.

 

Thanks,

Harshika 

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Community Beginner ,
Jan 05, 2022 Jan 05, 2022

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Thanks for the answer but updating didn't help. Still when I click on "Manags Fonts" (Schriften verwalten) a red error messange "Fehler" pops up and nothing else happens.

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Adobe Employee ,
Jan 06, 2022 Jan 06, 2022

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Thanks for trying the solution suggested, Petralit. Could you please share the screenshot of the "About Creative Cloud page" so that we can check the version and also share the details of your operating system?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jan 07, 2022 Jan 07, 2022

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My Operating System:

 

Windows 10 Pro, 64 Bit, Version 21H2

AMD Ryzen 7 5800X 8-Core Processor

3.80 GHz

 

Do you neeed more information?

 

 

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Community Beginner ,
Jan 07, 2022 Jan 07, 2022

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Oh, well, suddenly the error message is gone and I can manage my fonts again. I haven't changed anything since yesterday. Maybe a system bug or temporary problem on the Adobe server?

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Adobe Employee ,
Jan 07, 2022 Jan 07, 2022

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Glad to hear your issue is resolved. Please feel free to reach out to us for any further assistance.

 

We would be happy to help.

 

Happy Friday! 🙂

 

Thanks,

Harshika

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