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Arial can be a problematic font since there are so many versions of it in use. Arial is a system font in both Microsoft Windows and Mac OSX. But the Arial font files in Windows aren't exactly the same as the ones in Mac OSX. Arial even differs in versions of Windows. The Arial fonts in Windows 11 won't be the same as those in a old computer running Windows 7. Arial has been bundled in copies of Microsoft Office. There is a newer Arial Nova typeface Windows users can download as an app from the Microsoft store.
If someone is providing a document that uses a unique version of Arial they may need to provide copies of the font files.
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