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Font conflict error message but font is not installed

New Here ,
Jan 23, 2020 Jan 23, 2020

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A font I use regularly (Athelas) suddenly appeared as 'deactivated' in Adobe Fonts so I activated it, but I received an error message saying there is a conflict with a font installed with the same name. I searched my computer and couldn't find it, it's not in my Font Book either, it's not anywhere. However, it's available to be used in InDesign, Illustrator, and even PowerPoint - even when deactivated in Adobe Fonts. I went through all the troubleshooting steps in the troubleshoot guide, but I'm still getting the same error message. Can anyone please help me with this issue? I contacted Adobe Support and it was like they weren't even bothering to read my messages and I got nowhere with them. How can it be available for use, plus creating a conflict, when it's deactivated in Adobe Fonts and there is no font file called 'Athelas' on my computer? I'm on a Mac (Mojave). 

 

Font.png

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Activation, Missing font, Offline font, Product issue

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Adobe Employee ,
Jan 24, 2020 Jan 24, 2020

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HI Miss Jimma,

 

We are sorry to hear you are having trouble using a specific font. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html? Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jan 25, 2020 Jan 25, 2020

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Hi Harshika

I mentioned in my post that I have already gone through all these steps but that it didn't solve the issue.

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New Here ,
Sep 25, 2020 Sep 25, 2020

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Hi, same problem here! I have also already gone through all these steps.

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Adobe Employee ,
Sep 28, 2020 Sep 28, 2020

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Hi there,

 

Sorry to hear that and thanks for trying the steps. I would suggest getting in touch with our support team using this link : https://helpx.adobe.com/contact.html so that our team can help you on 1:1 basis.

 

Thanks,

Harshika

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New Here ,
Dec 19, 2020 Dec 19, 2020

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Athelas font still appears to be broken in this mannor. Please advise.

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