Font syncing is very annoying

[Victor Mattoni]

There are two things that annoy me a lot at CC's font syncing.

1.
Getting fonts you like getting deactivated from your account without you being notified.
Sometimes during a search for a good font for a project, I save/sync fonts that I like and that I know I would have use for them in the future. Creative Cloud should not just deactive fonts from my adobe fonts without notifing me. If CC needs more space, then it should ask which fonts I would like to get rid of, not just deactivate ones that are a long time withou using. I like having all my fonts in one place (available inside the programs), to make the searching proccess faster.

2.

Syncing is terribleeeeeeee.

Part of what makes my complain number 1 so bad is how inneficient the font syncing is. It sometimes takes up to three minutes for the font to actually be available/usable inside the programs. And it is very disturbing when you know what font you want to use but you don't have it anymore on your computer because it got dessincronized (without your consent) and it takes ages for it to work again when you reactivate it to your account.

I recently had to use Open Sans on a work (which is a free font provided by Google as well as a Typekit/CC font) and I asked to sync it and waited for a minute. Nothing. Restarted photoshop to see if it would appear. Nothing. Waited for a minute more. Nothing. Searched for the font online, found it on Google fonts, downloaded it, installed it AND IT WAS AVAILABLE TO USE IN PHOTOSHOP BEFORE THE CC SYNCED VERSION. Only after a few minutes more minutes the CC fonts finally appeared.

[HARSHIKA_VERMA · Accepted solution]

Hi there,

We are sorry for the delay in response. Are you still experiencing the issue? If yes, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately.

Thanks,

Harshika

[Victor Mattoni]

Hi, Harshika. I still do. The intent with my post was to tell de developers where they can improve on the typekit app within the CC.

My feedbacks are:
1. Creative Cloud should not just deactive fonts from my adobe fonts without notifing me. If CC needs more space, then it should ask which fonts I would like to get rid of, not just deactivate ones that are a long time withou using. I like having all my fonts in one place (available inside the programs), to make the searching proccess faster.

2. The Font Syncing takes too long. It's not such a big deal when you are first using a font, but when you have to resync a font you once had, that was deactivated without your consent and it takes minutes to do so, it can be infuriating.

[Khayalethu5CB4]

Hi I'm having this issue again. Font's deactivated without notice or consent. Reinstalling and re-syncing isn't working. It's a massive waste of time. How do I fix this so it stops happening 

[Khayalethu5CB4]

Specifically, Acumin VF, Orpheus and Stinger not working in Figma. I need them to work

[Khayalethu5CB4]

Having a similar experience as above

I use a font in Figma - everything works fine. I restart my computer and suddenly the fonts are missing.

Frustrating when you're just trying to get work done

[Abambo]

There may be some program on your system setting back initial configs. You did not tell us about your system, OS, and version.

[Khayalethu5CB4]

I'm using an HP Envy with Ryzen processor, Windows 10, Version 20H2

Its a recurring issue and wastes a lot of time

[Khayalethu5CB4]

Specifically, Acumin VF, Orpheus and Stinger not working in Figma. I need them to work

[Tarun Saini]

Hi @Khayalethu5CB4,

For the notification part, you'll get the usual notification in Creative Cloud that a few fonts have been removed. When you visit the Adobe Fonts website, there will be a banner that explains: “One of your Font Packs has expired. You can add any of the fonts again from the Previously Active section of My Adobe Fonts.”

Also, it's difficult for us to troubleshoot the issue, but we would like to know if the fonts are working as expected in Adobe apps. Have the fonts been installed for third-party app use in the Creative Cloud Desktop app? If yes, I would recommend you to look for support in the Figma community:https://forum.figma.com/t/figma-not-syncing-adobe-fonts/46209

Regards,

Tarun

[Khayalethu5CB4]

Hi Tarun

Thanks for your reply. Fonts are working again for the time being. This moring I had to open the Cloud app before opening Figma for the fonts to work. 

[Tarun Saini]

Hi @Khayalethu5CB4,

Thanks for your response. We're glad that it worked. Feel free to contact us when you see any issues while working on Adobe Fonts.

Regards,

Tarun