Font syncing is very annoying

Community Beginner ,
Sep 15, 2020 Sep 15, 2020

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There are two things that annoy me a lot at CC's font syncing.

1.
Getting fonts you like getting deactivated from your account without you being notified.
Sometimes during a search for a good font for a project, I save/sync fonts that I like and that I know I would have use for them in the future. Creative Cloud should not just deactive fonts from my adobe fonts without notifing me. If CC needs more space, then it should ask which fonts I would like to get rid of, not just deactivate ones that are a long time withou using. I like having all my fonts in one place (available inside the programs), to make the searching proccess faster.

 

2.

Syncing is terribleeeeeeee.

Part of what makes my complain number 1 so bad is how inneficient the font syncing is. It sometimes takes up to three minutes for the font to actually be available/usable inside the programs. And it is very disturbing when you know what font you want to use but you don't have it anymore on your computer because it got dessincronized (without your consent) and it takes ages for it to work again when you reactivate it to your account.

I recently had to use Open Sans on a work (which is a free font provided by Google as well as a Typekit/CC font) and I asked to sync it and waited for a minute. Nothing. Restarted photoshop to see if it would appear. Nothing. Waited for a minute more. Nothing. Searched for the font online, found it on Google fonts, downloaded it, installed it AND IT WAS AVAILABLE TO USE IN PHOTOSHOP BEFORE THE CC SYNCED VERSION. Only after a few minutes more minutes the CC fonts finally appeared.

TOPICS
Activation, Missing feature, Performance, Product issue, Sync issue

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correct answers 1 Correct answer

Adobe Employee , Sep 28, 2020 Sep 28, 2020
Hi there, We are sorry for the delay in response. Are you still experiencing the issue? If yes, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately. Thanks, Harshika

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Adobe Employee ,
Sep 28, 2020 Sep 28, 2020

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Hi there,

 

We are sorry for the delay in response. Are you still experiencing the issue? If yes, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately.

 

Thanks,

Harshika

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Community Beginner ,
Sep 29, 2020 Sep 29, 2020

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Hi, Harshika. I still do. The intent with my post was to tell de developers where they can improve on the typekit app within the CC.

 

My feedbacks are:
1. Creative Cloud should not just deactive fonts from my adobe fonts without notifing me. If CC needs more space, then it should ask which fonts I would like to get rid of, not just deactivate ones that are a long time withou using. I like having all my fonts in one place (available inside the programs), to make the searching proccess faster.

 

2. The Font Syncing takes too long. It's not such a big deal when you are first using a font, but when you have to resync a font you once had, that was deactivated without your consent and it takes minutes to do so, it can be infuriating.

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New Here ,
Jul 24, 2021 Jul 24, 2021

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Having a similar experience as above

I use a font in Figma - everything works fine. I restart my computer and suddenly the fonts are missing.

Frustrating when you're just trying to get work done

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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There may be some program on your system setting back initial configs. You did not tell us about your system, OS, and version.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 19, 2021 Aug 19, 2021

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LATEST

I'm using an HP Envy with Ryzen processor, Windows 10, Version 20H2

Its a recurring issue and wastes a lot of time

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