Font wont add to creative cloud, stuck processing

New Here ,
May 12, 2021 May 12, 2021

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I am struggling to add a font in the creative cloud app. The font is Clearface-Serial-Light-Regular.ttf. I have had no trouble in the past uploading .otf files. However this is my first time uploading a .ttf file. When in the add font window on creative cloud the wheel is constantly spinning saying 'Processing'. I have left it for a few hours now and it still hasn't processed.

 

processing cc error.jpg

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Hi there,

 

I am sorry for the delay in response. Would you mind trying the steps suggested in this article; https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html and let us know if that helps?

 

Thanks,

Harshika

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