• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Font wont add to creative cloud, stuck processing

New Here ,
May 12, 2021 May 12, 2021

Copy link to clipboard

Copied

I am struggling to add a font in the creative cloud app. The font is Clearface-Serial-Light-Regular.ttf. I have had no trouble in the past uploading .otf files. However this is my first time uploading a .ttf file. When in the add font window on creative cloud the wheel is constantly spinning saying 'Processing'. I have left it for a few hours now and it still hasn't processed.

 

processing cc error.jpg

Views

3.1K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , May 24, 2023 May 24, 2023

Hi @nickiek99197481,

 

Welcome to the Community! If you're experiencing difficulties uploading fonts in the Creative Cloud application, there are a few troubleshooting steps you can try:

  1. Check font compatibility: Ensure that the font files you're attempting to upload are compatible with the Creative Cloud application. Different Adobe applications have specific font format requirements, so make sure your fonts are in a compatible format, such as OpenType (OTF) or TrueType (TTF).

  2. Restart the Crea
...

Votes

Translate

Translate
Community Beginner , May 31, 2023 May 31, 2023

Hi Tarun, 

 

Thank you for your welcome and reply. 

 

I solved it with another approach by help of a support. 

 

The only thing that worked was to upload the fonts directly to a folder under Adobe Cloud. 

 

Have a great day 

 

Best regards 

 

Nickie

Votes

Translate

Translate
Adobe Employee ,
May 24, 2021 May 24, 2021

Copy link to clipboard

Copied

Hi there,

 

I am sorry for the delay in response. Would you mind trying the steps suggested in this article; https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html and let us know if that helps?

 

Thanks,

Harshika

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 24, 2023 May 24, 2023

Copy link to clipboard

Copied

Hi, 

I am experiencing the same trouble, though for me, I uploaded the italic font parts with success, but the bold, and regular fonts have the same issue as the user above. The article suggested did not help. 

 

Is there another solution?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 24, 2023 May 24, 2023

Copy link to clipboard

Copied

Hi @nickiek99197481,

 

Welcome to the Community! If you're experiencing difficulties uploading fonts in the Creative Cloud application, there are a few troubleshooting steps you can try:

  1. Check font compatibility: Ensure that the font files you're attempting to upload are compatible with the Creative Cloud application. Different Adobe applications have specific font format requirements, so make sure your fonts are in a compatible format, such as OpenType (OTF) or TrueType (TTF).

  2. Restart the Creative Cloud application: Sometimes, restarting the application can resolve temporary glitches or issues. Close the Creative Cloud application completely and then relaunch it to see if the problem persists.

  3. Check for software updates: Ensure that both your Creative Cloud application and your operating system are up to date. Outdated software versions can sometimes cause compatibility issues or bugs. Update the application and your operating system if any updates are available.

 

Please check this article for more information:- https://helpx.adobe.com/creative-cloud/help/add-your-fonts-to-creative-cloud.html#licensing

 

Let us know if that helps.

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

Hi Tarun, 

 

Thank you for your welcome and reply. 

 

I solved it with another approach by help of a support. 

 

The only thing that worked was to upload the fonts directly to a folder under Adobe Cloud. 

 

Have a great day 

 

Best regards 

 

Nickie

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 31, 2023 May 31, 2023

Copy link to clipboard

Copied

Hi @nickiek99197481,

 

Thanks for letting us know & we're glad that your issue has been resolved. Please feel free to reach out to us when you see any issues while using Adobe Fonts. 

 

Regards,

Tarun

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 28, 2023 Aug 28, 2023

Copy link to clipboard

Copied

LATEST

Hello, I have the same issue. 
Could you help with it? What exactly do you mean by "upload the fonts directly to a folder under Adobe Cloud" ? May I ask you for more details how to do it? 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines