Fonts not available after upgrading from Photography Plan to Full Creative Cloud

[jdt919s]

I was on the Photography Plan and recently upgraded to a prepaid year of Creative Cloud.  Now some fonts (e.g. Korolev, Korolev Rounded, September) are not searchable when logged into Creative Cloud (not found) and are "Not Available" when I link directly to them on fonts.adobe.com.

Support says I should have access and log out of Creative Cloud and restart.  Still no fonts.  Anyone have a suggestion as I am losing days of productivity.

[HARSHIKA_VERMA]

Hi there,

Sorry for the delay in response. Would you mind trying to open this link: 

https://fonts.adobe.com/fonts/korolev 

https://fonts.adobe.com/fonts/september

and see if you can activate the fonts?

Let us know if that helps.

Thanks,

Harshika

[jdt919s]

Korolev, yes. September, no.

[HARSHIKA_VERMA]

Thanks for confirming. Would you mind trying to open the link in any other browser and see if that works?

Thanks,

Harshika

[jdt919s]

It shows as unavailable after logging in a private browser window.

[jdt919s]

Also now happening again for Korolev again...

[HARSHIKA_VERMA]

That's strange. Could you please share your Adobe ID with me over a private message so that I can check your account info?

Note: Please add the url of this post over a PM for reference.

Thanks,

Harshika