Fonts not available after upgrading from Photography Plan to Full Creative Cloud

New Here ,
Aug 20, 2020 Aug 20, 2020

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I was on the Photography Plan and recently upgraded to a prepaid year of Creative Cloud.  Now some fonts (e.g. Korolev, Korolev Rounded, September) are not searchable when logged into Creative Cloud (not found) and are "Not Available" when I link directly to them on fonts.adobe.com.

 

Support says I should have access and log out of Creative Cloud and restart.  Still no fonts.  Anyone have a suggestion as I am losing days of productivity.

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Adobe Employee ,
Sep 08, 2020 Sep 08, 2020

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Hi there,

 

Sorry for the delay in response. Would you mind trying to open this link: 

https://fonts.adobe.com/fonts/korolev 

https://fonts.adobe.com/fonts/september

and see if you can activate the fonts?

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Sep 09, 2020 Sep 09, 2020

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Korolev, yes. September, no.

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Adobe Employee ,
Sep 10, 2020 Sep 10, 2020

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Thanks for confirming. Would you mind trying to open the link in any other browser and see if that works?

 

Thanks,

Harshika

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New Here ,
Sep 10, 2020 Sep 10, 2020

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It shows as unavailable after logging in a private browser window.Screenshot 2020-09-10 142205.png

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New Here ,
Sep 10, 2020 Sep 10, 2020

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Also now happening again for Korolev again...Screenshot 2020-09-10 143241.jpg

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Adobe Employee ,
Sep 11, 2020 Sep 11, 2020

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That's strange. Could you please share your Adobe ID with me over a private message so that I can check your account info?

 

Note: Please add the url of this post over a PM for reference.

 

Thanks,

Harshika

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