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Fonts not loading on CC app or products after restart/uninstalling

New Here ,
Nov 23, 2021 Nov 23, 2021

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I just upgraded to the latest Macbook Pro (M1 Pro 2021) and to OS Monterey. I noticed my Adobe fonts weren't loading on Figma, then they weren't loading on Photoshop or the Creative Cloud app. I tried logging out and restarting my computer. I tried turning off Adobe Fonts as a service through my account. I tried uninstalling the CC app and reinstalling it. I can "add" fonts on the Adobe Fonts webapp, but they won't appear in the aforementioned apps I need to use to design/do my job. I tried contacting support and having someone remotely access my computer—which to be honest, is kinda scary and didn't turn out to be at all helpful. Please can someone help fix this, nothing is working.

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correct answers 1 Correct answer

New Here , Nov 24, 2021 Nov 24, 2021
I fixed the problem by uninstalling and clearing my Adobe cache this way: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Nov 23, 2021 Nov 23, 2021

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Having the same issue with my new mbp, it's super frustrating. 

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Hi @tracyloi and @KD478,

 

We are sorry for the trouble. We would like to confirm if you're experiencing the similar issue mentioned in this post: https://community.adobe.com/t5/adobe-fonts-discussions/problem-mit-adobefonts-unter-os12-01-mit-m1-p...

 

If yes, then please share the information asked by Molly with her or me over a private message so that we can escalate and investigate the issue.

 

We'll try our best to help.

 

Thanks,

Harshika

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New Here ,
Nov 24, 2021 Nov 24, 2021

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I fixed the problem by uninstalling and clearing my Adobe cache this way: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Glad to hear you are able to resolve the issue and thanks for sharing the solution that worked for you.  Please feel free to reach out in future for any queries related to Adobe fonts.

 

We would be happy to help.

 

Thanks,

Harshika

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