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Fonts won't open the blue circle keeps scrolling

New Here ,
Mar 25, 2021 Mar 25, 2021

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Hi everyone, I can't get my fonts to activated when I click on the fonts in the Cloud the blue circle keeps scrolling, already logged out of cloud and logged back in and I also rebooted my computer.

Please help

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New Here ,
Mar 25, 2021 Mar 25, 2021

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I am having hte same issue. Also, fonts that were available about three weeks ago are now no longer showing up in InDesign and are subbing out for other fonts. What is happening?

 

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Adobe Employee ,
Mar 25, 2021 Mar 25, 2021

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I'm sorry to hear you're having trouble. Did the issue resolve? If not, please confirm you have followed the suggestions in our troubleshooting article: https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html

 

Then post a screenshot of what you're seeing, and attach the recent CoreSync logs from your computer so we can take a closer look–

 

On OS X:
1. Open the Finder
2. under the Go menu, select "Go To Folder"
3. in the window that opens, type: ~/Library/Logs/CreativeCloud/CoreSync/

 

On Windows:

1. Open Windows Explorer

2. The log folder is hidden by default, so make sure that hidden folders and files are visible. Under the Organize menu, select Preferences and then the View tab. Choose the "Show hidden files, folders, & drives." option, then click Apply to confirm the changes.

3. Go to C:\Users\(username)\AppData\Local\Temp\CreativeCloud\CoreSync\
where "(username)" is the name of your user folder on your computer.

 

Attach the 2 or 3 most recent CoreSync-yyyy-MM-dd.log files

 

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Here's a screen shot of the Core Sync info - lots of error codes in trying sync adobe fonts. It just keeps scrolling forever. Can you help? Thank you.

 

Screen Shot 2021-11-19 at 5.23.51 PM.png

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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Can you tell me your Adobe ID email address? It would be helpful if you can run the log collector tool described here and send me the resulting ZXP file.

 

https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Please feel free to private message me with this information so that we can investigate further.

 

Best regards,

Molly

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