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How to determine the owning account of a fonts Web Project

New Here ,
Jun 03, 2022 Jun 03, 2022

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We have a web app using some web project fonts via a URL like this:

https://use.typekit.net/<random string>.css

The problem is that between ourselves and the integrator that built the web app, no one can determine the account that is managing those fonts. I mean that we have Adobe accounts, etc, and although we are familiar with Adobe Font web projects, no one can find this particular web project in their fonts accounts. What can we do to figure out the owning account? It is 100% likely the account has an email address in our organization's domain or in the integrator's domain.

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Adobe Employee ,
Jun 03, 2022 Jun 03, 2022

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Feel free to send me a private message with the <random string> (web project ID) portion of the embed code(s). I'll be able to look up the account in our backend.

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New Here ,
17 hours ago 17 hours ago

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I have this same problem except I was pretty sure where these were set up yet there are no web projects in the account. Can you help?

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Adobe Employee ,
8 hours ago 8 hours ago

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I see 8 web projects in the account under your email address. You should see them when you're logged into fonts.adobe.com and go to https://fonts.adobe.com/my_fonts#web_projects-section

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New Here ,
Nov 25, 2022 Nov 25, 2022

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Realy helpful. Thanks for sharing

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