I can't access adobe font

[Gina23492242zt1r]

My company have renewed the adobe cloud's subscription and card info but I everytime I go the adobe font page, a message pops up stating that my account have been suspended but everything I use with adobe cloud works perfectly fine and have doubled checked my account and I seem to have access to everything else EXCEPT for adobe fonts.

This has been frustrating me and I can't get through to get help from an agent. 

[Neelamk]

Hi Gina,

We are sorry for your difficulties as you are unable to use Adobe fonts. Could you please let us know what happens when you open your browser and go directly to Adobe Fonts online?

https://fonts.adobe.com/

Make sure to use a browser that does not have script blockers.

We are here to help, it's just we need a little more information to investigate.

Regards,

Neelam

[Gina23492242zt1r]

Hi Neemalk,

Thank you for responding.

This is what it says (see screenshot). I've tried multiple browsers and the same pop up comes up. As stated, my company has already updated the payment information.

[Molly Doane]

Hi Gina,

I checked your Adobe Fonts account and see the suspended state shown in your screenshot. Unfortunately the fonts team does not have the ability to correct Creative Cloud subscription issues. My best recommendation is to reach out to Adobe Care and ask them to refresh your entitlements and remove the suspension.

https://helpx.adobe.com/contact.html

I apologize for the inconvenience!

Best regards,

Molly – Adobe Fonts Product Manager