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Illustrator Font Activation (Enterprise)

New Here ,
Sep 25, 2019 Sep 25, 2019

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Adobe Illustrator (AI) is giving me an issue in this situation:
Another user creates a file. I open the file and I don't have one of the fonts (available through Creative Cloud) that they have used (Both users using same version/enterprise liscence). 
AI prompts me to fix this situation. It tells me I need to log in.
I go to "Log in" in AI drop down bar and I am already logged in.
The only way I can fix this so far is to close AI, open up Creative Cloud, get the font, log out, log back in, and then open AI again. 
I am hoping this is fixable as the ability to activate the fonts inside AI would really be useful. The work around creates a lot of headaches. 

If this should be in a different forum just let me know!

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Adobe Community Professional ,
Sep 28, 2019 Sep 28, 2019

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Does that mean you can't sync fonts with an enterprise license?
Check with your administrator to see if you can use Adobe Fonts with that license.

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