I belong to company CC plan. it is activated and synced. some fonts activate, some show the font cloud icon with two arrows going opposite directions. They do not appear in Illustrator menu. Others in my company have a message in blue appear in top right corner that font activated. I do not. Looking at the Adobe troubleshooter page does not help. all of that has been done several times. I find no explanation for the two arrow icon anywhere but one support post. My plan is synced.