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Illustrator is not recognizing fonts which are already shown active in Creative Cloud

New Here ,
Jun 20, 2019 Jun 20, 2019

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I belong to company CC plan. it is activated and synced. some fonts activate, some show the font cloud icon with two arrows going opposite directions. They do not appear in Illustrator menu. Others in my company have a message in blue appear in top right corner that font activated. I do not. Looking at the Adobe troubleshooter page does not help. all of that has been done several times. I find no explanation for the two arrow icon anywhere but one support post. My plan is synced.

judyb93271610

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Adobe Employee ,
Jun 20, 2019 Jun 20, 2019

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Hi Judy,

Thanks for reaching out. As per your query, fonts are showing active in the Creative Cloud Desktop app (Image 1) but not in Illustrator Font Menu (Image 2).

                  

If yes, please try the following steps:

  • Log out of creative cloud through Illustrator.

  • Shut down Illustrator
  • Go to the Creative Cloud and Manage Fonts.

  • Deactivate & Reactivate font

  • Restart Illustrator and check again

Regards,

Srishti

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