Is anyone having an issue syncing fonts?

New Here ,
Sep 26, 2020 Sep 26, 2020

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I have over 360 fonts active through my CC license; never had a problem with them... I recently activated "New Atten" [and Rounded] online and it shows 20 fonts active but they will not activate in Illustrator or Photoshop.

 

Screen Shot 2020-09-26 at 1.09.17 PM.png

Screen Shot 2020-09-26 at 1.09.35 PM.png

  

I've quit both programs, I've quit and restarted Adobe Creative Cloud (.app) on my Mac, and tried 5-6x deactivating and reactivating the fonts.

 

When I search for the font (even after 10 minutes of waiting), it's not there:

Screen Shot 2020-09-26 at 1.09.59 PM.png

 

Next, when I hit the "Find More" tab under the font selection menu, it doesn't find the font right away but even once it finds it through Adobe Fonts, I click the option to sync it and it just sits there with the arrows icon.

Screen Shot 2020-09-26 at 1.10.18 PM.png

It just gets stuck on "Activating." Just to be sure, I went back to fonts.adobe.com and it's showing they are activated. Just curious if anyone else is having issues with fonts syncing...

 

Thx!

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Adobe Employee ,
Sep 28, 2020 Sep 28, 2020

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Hi there,

 

Sorry for the delay in response. Are you still experiencing the issue with syncing? If yes, please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediatley.

 

Thanks,

Harshika

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