Nearly all fonts unavailable

New Here ,
Dec 23, 2019 Dec 23, 2019

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Even though I’ve checked that my Creative Cloud subscription is paid and up to date, nearly all of the hundreds of fonts I had activated through Adobe Fonts show up as unavailable. I’ve tried multiple browsers, Chrome, Safari, etc.

 

Here’s an example of what’s happening. If I am logged in to my Adobe account, and I search for ‘Halyard’ it doesn’t even show up. I get a message saying, “Sorry, we couldn’t find any matches for this search.” However, if I log out and do a search for ‘Halyard’ it pops right up. As soon as I log in, it says Halyard is unavailable.

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Activation, Missing font, Product issue

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Community Beginner ,
Dec 24, 2019 Dec 24, 2019

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I have the same issue, but only with one font. I downloaded 'Acumin Pro' from the Adobe site, and used it for well over a year. Suddenly it has disappeared from a document in which it was the main font. It has gone from my fonts folder and I can't find out how to download it again from Adobe.

Any suggestions, please?

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Community Beginner ,
Dec 24, 2019 Dec 24, 2019

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Just to add to the above. Acumin Pro is listed as one of 'My Adobe Fonts' (in fact the only one). I have the option to 'Deactivate' it if I want to, which seems to iimply that it is acitve. But it is not showing up anywhere on my computer.

 

Thank you again.

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Adobe Employee ,
Dec 27, 2019 Dec 27, 2019

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Hi David,

 

We are sorry to hear you are having trouble using Adobe Fonts. I am able to see the fonts at my end & it's working fine. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html

 

Let us know if that helps.

 

Thanks,

Harshika

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