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Own font added to the Cloud is not available

Explorer ,
Sep 03, 2021 Sep 03, 2021

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I have added 2 fonts we have got from our client to the cloud:

Clipboard.jpg

Everything was OK, but now...

1) After (re)logging to Creative Cloud App both fonts are available:

Clipboard1.jpg

2) After computer restart both fonts are unavailable:

Clipboard2.jpg

Creative Cloud App is loading automatically with Windows.

I could of course install both fonts locally but I would like to have those fonts available for all users in our publishing house. And it has been working before.

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Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

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Moved to Adobe Fonts

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Engaged ,
Sep 04, 2021 Sep 04, 2021

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Same issue on my computer. I've posted here: https://community.adobe.com/t5/adobe-fonts-discussions/syncing-of-fonts-i-ve-added-to-adobe-creative...

Please let me know if you find a fix...

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Explorer ,
Sep 22, 2021 Sep 22, 2021

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I discovered today that I cannot add own font at all.
The button is greyed out and I must contact my administrator for this task 😄

Michael_Rosenstein_0-1632318527081.png

 

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Adobe Community Professional ,
Sep 22, 2021 Sep 22, 2021

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Habt Ihr eine Teams oder Enterprise Lizens?

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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LATEST

Hi Michael,

 

In your first post you mention "After computer restart both fonts are unavailable." When this happens does the issue resolve if you sign out of Creative Cloud and then back in?

 

If you are seeing the message in the desktop app that you must contact your administrator, that tells me you are an Enterprise user. Only the administrator for Enterprise organizations can upload fonts to the custom fonts feature and assign them to users in the org. If you are unsure how to do that or want me to check who your administrator is, please send me your Adobe ID and I will be happy to investigate.

 

Best regards,

Molly

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Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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Hi All,

 

Sorry for the delay in response. I have escalated this to our team for investigation. We'll get back to you if they need more details from you.

 

I will keep you posted.

 

Thanks,

Harshika

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