Problem with a Font or Illustrator, I don't know.

[ecwyatt]

Hello all,

I updated to Illustrator 25.2 this morning. I had a customer come in and want a file that I had created last year, updated with some new information. When I opened the file the text was missing and would not show, in preview or outline mode. The font being used is Neue Aachen Pro, and no it's not outdated it is synced through adobe fonts. If I use Neue Aachen Pro Light all letters disappear, only numbers remain. If I switch the font to Neue Aachen Pro Regular or Bold, all characters are visible. If I create a new document and use the font the same issue arises, so it's not the file itself.

I create new files everyday, run a small print/design shop. I rely heavily on Adobe Fonts. It's already bad enough when a font gets removed and ruins a design or layout. Is this a one-off fluke or is anyone else having problems since the update?

[Molly Doane]

I'm sorry to hear you ran into trouble. We haven't heard from other customers about issues with this font. Are you still experiencing this problem? Do you have the same problem with any other fonts from our library?