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Problems with adobe fonts?

New Here ,
Dec 11, 2019 Dec 11, 2019

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I've just updated my iMac and then reopened the InDesign file I've been working on, and it's telling me that my adobe fonts aren't available. When I click on "fonts" in the CC desktop I get only a spinning circle. Is anyone else having trouble with this? My account is in good standing and the fonts are activated.

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Activation, Creative Cloud

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Community Beginner ,
Dec 11, 2019 Dec 11, 2019

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Same problem 😕 Windows 10

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New Here ,
Dec 12, 2019 Dec 12, 2019

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My suspicion is that the problem has to do with Adobe vs. antivirus software. My problem persisted yesterday to the point that I had to get Adobe to access my computer remotely. Fonts are working now but I'm still unclear as to the exact reason why this happened--the only thing that had changed on my computer was the security update from Apple.

 

I don't know if it's the same issue for Windows, but perhaps you should try deactivating any antivirus software and test the fonts then, see what happens?

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New Here ,
Dec 12, 2019 Dec 12, 2019

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Same problem on Windows 10. No fonts. SCOD - Spinning Circle Of Death.

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Community Beginner ,
Dec 12, 2019 Dec 12, 2019

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Creating a new Windows account on your computer solved the problem. On the new Windows account, Adobe fonts works without any problems.

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New Here ,
Dec 13, 2019 Dec 13, 2019

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That works but do you know what have to do with current main account to fix this issue? 

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Adobe Employee ,
Dec 13, 2019 Dec 13, 2019

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Hi All,

 

We are sorry to hear you are having trouble. The team is already aware of the issue and is working on it to fix it.

Would you mind confirming if you are working on windows or mac?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Dec 16, 2019 Dec 16, 2019

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Windows 10 (1903 and 1909)

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Community Beginner ,
Dec 16, 2019 Dec 16, 2019

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LATEST

windows 10 pro 1903

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