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Several fonts not available

New Here ,
Nov 03, 2021 Nov 03, 2021

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Hi all!

Today I switched from adobe ID's since I had to get a new license and exidentally entered another mail address (don't ask me why, just stupid :-)). In my previous account I was using the font Loos, Acumin and several other fonts.

Since I've switched, the font Loos says it is Not available. I can't even find it anymore when browsing on fonts.adobe.com. With Acumin only a few weights are available. This issue with not being available appears with a lot of fonts.

 

Adobe can't help me with this issue and I can't get in contact with the 'admin'. Could someone help me with this issue? I need my fonts back!

 

Thanks!

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New Here ,
Nov 03, 2021 Nov 03, 2021

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What's is good to know I have had and still have an Enterprise subscription.

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New Here ,
Nov 03, 2021 Nov 03, 2021

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See attached screenshot of mixed signals from Adobe.. Did the Enterprise license change so I can't use all Adobe fonts anymore?

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Adobe Employee ,
Nov 05, 2021 Nov 05, 2021

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Hello–

It sounds like you could be logged in with an Adobe ID that doesn't have a paid subscription. Sometimes when new accounts are created/transferred we see multiple accounts under the same email address.

 

Would you mind posting your Adobe ID? I'll be happy to check.

 

Best regards,

Molly

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