Trouble keeping fonts activated

[Laurie S]

I'm having trouble activating the same fonts I was using earlier today, with the error: This document uses fonts that are not currently available on your computer. When I click Activate Fonts, it loads and loads but then nothing happens.

I've had trouble activating fonts through this screen on document open before, but it usually self-resolves if I leave Illustrator alone for 10 minutes or so. Well it's been a few hours now, and I've tried restarting the computer, closing the program, even updating Illustrator and the issue still persists. 

When I go into Creative Cloud to view my fonts, this particular font isn't even listed anymore. (Though on fonts.adobe.com, it shows that I do have it). There are also several other fonts that aren't loading in red, as well as others that aren't listed at all.

Is this a bug, or am I doing something wrong?

[Laurie S · Accepted solution]

The issue continued the next day, even after restarting my computer twice. But I was able to resolve this. In case anyone else has the same issue, I had to both log out of Creative Cloud, restart the computer, and then log back in.

[nikoramaa]

THANK YOU! I was having the same issue and did exactly this. My fonts are back 🙂 

[Brasslark]

Thank you. I just had to log out and then log back into Creative Cloud to get them working again.