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Unable to create new project in adobe fonts

Community Beginner ,
Jan 12, 2022 Jan 12, 2022

Hi All,

I'm hoping someone can help!

I need to use a specific font on a website (ITC Avant Garde Gothic), however, I don't seem to have the usual activate font option or the ability to create a new project and assign it.

I pay for the cloud service and previously setup projects but no longer seem to be able to.

Any help would be very much appreciated.

 

Many thanks

 

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

Hi ianj2123589,

 

Thank you for reaching out and sorry for the trouble. We would request you to please share your Adobe ID with me over a private message so that I can check your account subscription at my end.

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

Thank you but this has now been resolved after using the online chat

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Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

Glad to hear you're back on track. Would you mind sharing the solution that helped you for our future customers who might also experience the issue?

 

Thanks,

Harshika

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Community Beginner ,
Jan 16, 2022 Jan 16, 2022
LATEST

Rather emabrassingly, the resolution was to log out, then log in again

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