Unable to create new project in adobe fonts

Community Beginner ,
Jan 12, 2022 Jan 12, 2022

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Hi All,

I'm hoping someone can help!

I need to use a specific font on a website (ITC Avant Garde Gothic), however, I don't seem to have the usual activate font option or the ability to create a new project and assign it.

I pay for the cloud service and previously setup projects but no longer seem to be able to.

Any help would be very much appreciated.

 

Many thanks

 

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Adobe Employee ,
Jan 13, 2022 Jan 13, 2022

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Hi ianj2123589,

 

Thank you for reaching out and sorry for the trouble. We would request you to please share your Adobe ID with me over a private message so that I can check your account subscription at my end.

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Jan 14, 2022 Jan 14, 2022

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Thank you but this has now been resolved after using the online chat

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Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

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Glad to hear you're back on track. Would you mind sharing the solution that helped you for our future customers who might also experience the issue?

 

Thanks,

Harshika

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Community Beginner ,
Jan 16, 2022 Jan 16, 2022

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Rather emabrassingly, the resolution was to log out, then log in again

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