Visual search in adobe fonts is not working.

[#1]

Hi. It's been a few months since I've been doing visual research on adobe fonts. It scans the image and stops right there. Nothing else happens, it gets stuck, it doesn't advance to the part of delimiting the box.

Is anyone going through this or managed to resolve it?

[phillconnell]

I am having the same issue today. Some free resources in other places are working, so it makes Adobe look bad in front of my client who's asked me to make some small changes to a logo file.

[HARSHIKA_VERMA]

Hi phillconnell, 

We are sorry for the trouble. We would like to know if it's happening with all files or with some files. Have you tried using other browser? 

Please also share the image with us on which it's failing. 

We will try our best to help.

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi All,

Thank you for your patience. It looks like the issue has been resolved. Could you please try again and let us know if works for you?

Thanks,

Harshika

[rhiannonf10549572]

The same thing is happening today, tried different images and browsers - nothing is happening...

[defaultdlkz93932c69]

Same.