Why are Adobe fonts so horrific to attempt to activate?

New Here ,
Aug 24, 2021 Aug 24, 2021

Copy link to clipboard

Copied

First off, I am not new to tech or design. I build my own computer systems and typically have no difficulty troubleshooting software/hardware issues.

Yet no matter what I do I cannot get any of my Adobe fonts to activate.

Yes, I have gone through every single common suggestion for what to do to activate them.

I have signed out, restarted the computer, toggled fonts on and off, gone into the Windows 10 group policy and registry editor to make sure that the "block untrusted fonts" feature is not on. I have added Creative Cloud and the necessary domains to be allowed through the firewall.

Not only can I not activate any new fonts, all of my previously active fonts are both deactivated and have completely disappeared from even my previously activated fonts list!

What an absolute nightmare and time suck.

Adobe, I love a lot of your products, but your Adobe fonts "service" is not a service at all, it is just a massive time suck and so full of bugs that it makes Cyberpunk 2077 look like a fully polished AAA game released in perfect working order.

TOPICS
Bug, Sync and storage, Tools, Type

Views

84

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 25, 2021 Aug 25, 2021

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 29, 2021 Sep 29, 2021

Copy link to clipboard

Copied

Maybe I'm missing something but isn't this posted in the Fonts forum?

 

I agree, Franklyn. All the "fixes" that we've been given are the standard "have you turned it off and back on again" responses that may or may not work, temporarily. I've literally had fonts deactivate WHILE working in the file, editing the text, right in front of my eyes. Several times the only fix was time, and sometimes I don't have time! I had projects going to print, all I needed to do was open the indesign file and add the tracking code to the back of the document that our company uses. Printer waiting on the files, bugging me every 5 minutes, and I literally had to wait 24 hours before I could get the fonts to reactivate so that I could export the file as a print ready pdf. 

 

 

The biggest piece of evidence to me anyway, that this is a bug on their end and has nothing to do with system or user error, is that it isn't just a certain font or fonts, it isn't just happening in one Adobe program, sometimes they show up in the Creative Cloud panel as activated, sometimes they don't. Sometimes just clicking on to deactivate and reactivate on the website works, other times it doesn't. It's so sporadic that there isn't anyway to really nail down why this happens.

 

With that said, Adobe, this issue is affecting our bottom line in major ways. When businesses start missing print deadlines because they cannot export print ready pdf's, we will begin looking for another solution outside adobe and creative cloud products.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Sep 29, 2021 Sep 29, 2021

Copy link to clipboard

Copied

LATEST

@Whit.Bee wrote:

Maybe I'm missing something but isn't this posted in the Fonts forum?


Because an administrator has moved the thread to this Forum since I posted. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines