Adobe Fonts Sync Issue

Community Beginner ,
Dec 13, 2019

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Hi!

As some other users have already reported, my Adobe Creative Cloud Desktop is not syncing the Adobe Fonts to any Adobe app or any app at all such as a third party video editor.

I use Windows 10, freshly updated. Already performed the troubleshooting steps at:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

The Adobe Fonts icon just shows a never ending spinning progress wheel:Sem Título.jpg

 
 

Please verify this issue as I have projects that I am working on that require some Adobe Fonts, especially Acumin.

Thank you.

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Missing font, Sync issue

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Adobe Fonts Sync Issue

Community Beginner ,
Dec 13, 2019

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Hi!

As some other users have already reported, my Adobe Creative Cloud Desktop is not syncing the Adobe Fonts to any Adobe app or any app at all such as a third party video editor.

I use Windows 10, freshly updated. Already performed the troubleshooting steps at:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

The Adobe Fonts icon just shows a never ending spinning progress wheel:Sem Título.jpg

 
 

Please verify this issue as I have projects that I am working on that require some Adobe Fonts, especially Acumin.

Thank you.

TOPICS
Missing font, Sync issue

Views

478

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Dec 13, 2019 1
New Here ,
Dec 15, 2019

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Same problema here =(

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Dec 15, 2019 0
New Here ,
Dec 16, 2019

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Try to create a new Windows user and install the adobe cloud on it.

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Dec 16, 2019 1
Community Beginner ,
Dec 16, 2019

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Thanks metaborg.

 

However, I really don't want to create a new user.

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Dec 16, 2019 0
Community Beginner ,
Dec 16, 2019

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Thnx! This is helpful. In new user account font sync works ((

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Dec 16, 2019 0
Community Beginner ,
Dec 16, 2019

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same problem, win 10 1909

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Dec 16, 2019 0
Community Beginner ,
Dec 16, 2019

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I did contact Adobe Support and after troubleshooting within my PC with no success, they ended up saying that this is an issue that adobe is already aware of and that it will be solved within the next creative cloud update.

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Dec 16, 2019 1
Community Beginner ,
Dec 16, 2019

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Also, hours later I received an e-mail that sugests me to try the following:

 

Please go in the C drive>Program Files X86 >Common Files>Adobe>Adobe Sync. Please rename this " Adobe Sync " folder to  " Adobe Sync.old " and then restart your system and your issue should get resolve.

 

Will try this later and see if it works.

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Dec 16, 2019 1
Community Beginner ,
Dec 16, 2019

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It works!

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Dec 16, 2019 1
Community Beginner ,
Dec 16, 2019

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Great! Can't wait to see if it works for me too.

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Dec 16, 2019 1
New Here ,
Dec 16, 2019

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Works!!!!! THANK YOU!

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Dec 16, 2019 0
Community Beginner ,
Dec 16, 2019

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Ok. So I tried to find the Adobe Sync folder and couldn't find it... So I decided to uninstall the Creative Cloud Desktop app and install it again, although I've tried that several times before I posted this on Dec. 13. Even the Adobe Support guy did that remotely but the issue remained.

 

This time, however, it seemed to do the trick. PROBLEM SOLVED!

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Dec 16, 2019 0