Adobe Tech Support Nightmare - could anyone help here instead?

New Here ,
Jun 11, 2020

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I have been on the Adobe.com technical support chat for nearly 6 hours today, and I am exhausted and absolutely appalled by their unhelpful attitude. Could anyone here help instead please?

 

I use Adobe Garamond Pro on a live website and a couple of weeks ago any copy in that font has turned into a basic sans serif font and looks wrong.  I haven't changed anything on the website, it has just suddenly changed and I do not know why or what I can do about it.  Adobe.com technical support said Garamond Pro doesn't exist, which is obviously incorrect.   Adobe.com technical support also said nobody in Adobe technical support knew anything about fonts.  I have not been able to get a straight answer on anything, or any help whatsoever from any of the many agents I dealt with today.

 

Could any community members do a better job than Adobe please?  Thanks.

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Adobe Tech Support Nightmare - could anyone help here instead?

New Here ,
Jun 11, 2020

Copy link to clipboard

Copied

I have been on the Adobe.com technical support chat for nearly 6 hours today, and I am exhausted and absolutely appalled by their unhelpful attitude. Could anyone here help instead please?

 

I use Adobe Garamond Pro on a live website and a couple of weeks ago any copy in that font has turned into a basic sans serif font and looks wrong.  I haven't changed anything on the website, it has just suddenly changed and I do not know why or what I can do about it.  Adobe.com technical support said Garamond Pro doesn't exist, which is obviously incorrect.   Adobe.com technical support also said nobody in Adobe technical support knew anything about fonts.  I have not been able to get a straight answer on anything, or any help whatsoever from any of the many agents I dealt with today.

 

Could any community members do a better job than Adobe please?  Thanks.

Views

17

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 11, 2020 0

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