Can't access Adobe Fonts

Explorer ,
Mar 17, 2020

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Trying to access Adobe fonts through CC app and it seems to be looping from one screen to another without letting me go anywhere. When I click browse all fonts in Creative Cloud, I get a white screen with a purple banner across the top and 'T', a box with check marks and an infinity symbol. Nothing else happens. If I click off it, I get a white grayed out screen with a font list of previously searched fonts.  When I type in a font in the search box, it loops back to the previous screen and nothing happens.  Good old Adobe Cloud.

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

What happens when you open your browser and go directly to Adobe Fonts online?

https://fonts.adobe.com/

Make sure to use a browser that does not have script blockers.

 

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Can't access Adobe Fonts

Explorer ,
Mar 17, 2020

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Trying to access Adobe fonts through CC app and it seems to be looping from one screen to another without letting me go anywhere. When I click browse all fonts in Creative Cloud, I get a white screen with a purple banner across the top and 'T', a box with check marks and an infinity symbol. Nothing else happens. If I click off it, I get a white grayed out screen with a font list of previously searched fonts.  When I type in a font in the search box, it loops back to the previous screen and nothing happens.  Good old Adobe Cloud.

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

What happens when you open your browser and go directly to Adobe Fonts online?

https://fonts.adobe.com/

Make sure to use a browser that does not have script blockers.

 

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Creative Cloud

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319

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Mar 17, 2020 0
Adobe Community Professional ,
Mar 17, 2020

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reset the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


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Mar 17, 2020 0
Explorer ,
Mar 17, 2020

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Well, the reset worked, but that didn't change the outcome.  I still can't get into the fonts and I still get a window that loops constantly from the login page to a screen with a white square with a purple banner. I've logged in and out and re-booted and reset, and if you know the definition of insanity, that's what I've done.  So I guess Adobe doesn't want to sell me any fonts and with SF ordering the 'Shelter-in-Place' thing that's probably coming my way, I have bigger fish to fry.  Thanks for the info though.

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Mar 17, 2020 0
Adobe Community Professional ,
Mar 17, 2020

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What happens when you open your browser and go directly to Adobe Fonts online?

https://fonts.adobe.com/

Make sure to use a browser that does not have script blockers.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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Mar 17, 2020 0
Explorer ,
Mar 17, 2020

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Originally, nothing. Same story.  Then, reading your comment about script blockers, I tried using another browser (IE) as opposed to Firefox and it worked perfectly.  Problem is, it always worked perfectly in FF.  I had just used CC to update some of my Adobe products, but hadn't used the FONT feature for awhile.  I then remembered I had installed a FF add-on called 'Privacy Badger' and I disabled it for the site and everything worked perfectly, from the direct URL you supplied and the portal through CC.  So I'm good now.  Thanks for the tip on the blocker, otherwise what little hair I have left would be on the floor. 

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Mar 17, 2020 1
Adobe Community Professional ,
Mar 17, 2020

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Glad to hear it works without the script blocking add-on.

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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