Can't use offline font! Windows

New Here ,
May 31, 2019

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Hi,

I have a really strange problem with my fonts, after activate it i can use it normally every were on my apps, but only if i'm connected to internet. If i disable internet i can still use it normally until shutdown or reboot my pc, then i can't use it anymore. I Must have a connection to see again the font...

In creative cc app the font its activated and i see a green check.

I have a Zenbook pro ux580ge with Windows 10 pro.

Already tried to see if that problem persist on OSX and don't... only on Windows.. and it's very strange for me , because some times i can't connect to the internet and i have to work , but with that problem i can't. 

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Can't use offline font! Windows

New Here ,
May 31, 2019

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Hi,

I have a really strange problem with my fonts, after activate it i can use it normally every were on my apps, but only if i'm connected to internet. If i disable internet i can still use it normally until shutdown or reboot my pc, then i can't use it anymore. I Must have a connection to see again the font...

In creative cc app the font its activated and i see a green check.

I have a Zenbook pro ux580ge with Windows 10 pro.

Already tried to see if that problem persist on OSX and don't... only on Windows.. and it's very strange for me , because some times i can't connect to the internet and i have to work , but with that problem i can't. 

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May 31, 2019 0
Adobe Community Professional ,
May 31, 2019

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Discussion successfully moved from Adobe Creative Cloud to Adobe Fonts (formerly Typekit)

Regards, Abambo
Hard- and Software Engineer and Photographer.

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May 31, 2019 0
Adobe Employee ,
May 31, 2019

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Hi there,

We are sorry you ran into trouble here. You should be able to work offline with Fonts. Would you mind sharing some info that will be helpful?

  • Could you please check if you are signed into Creative Cloud app and your fonts are synced before you go offline?
  • When you sign out of the CC app, the fonts are un-synced, so you just need to sign in and sync before going offline.

Please let me know if this solves your issue.

Thanks,

Harshika

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May 31, 2019 1
New Here ,
May 31, 2019

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Hi,

Yes i'm signed and my font are synced and i don't sing out of the CC app before going offline.

I just disable wifi , then perform a reboot and i can't use the font anymore.

Its like CC app wont save the font synced in local to let me use it offline.CC.png

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May 31, 2019 0
Adobe Employee ,
Jun 03, 2019

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We're sorry for the frustrtation and thank you for sharing the info. Could you please try this article? Troubleshoot font activation problems in Creative Cloud and see if that helps.

If not, please reach out to customer care directly here Contact Customer Care so we can further help.

Thanks,

Harshika

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Jun 03, 2019 1