Fonts Not Showing up in Creative Cloud

Community Beginner ,
Mar 20, 2020

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I'm in Creative Cloud and when I click on the "f" to see the active fonts I have, none are coming up, just a circle spinning. I went into UnInstall Creative Cloud and click repair, and all the times I've done this in the past, they would show up, but they're not this time.

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Fonts Not Showing up in Creative Cloud

Community Beginner ,
Mar 20, 2020

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I'm in Creative Cloud and when I click on the "f" to see the active fonts I have, none are coming up, just a circle spinning. I went into UnInstall Creative Cloud and click repair, and all the times I've done this in the past, they would show up, but they're not this time.

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Mar 20, 2020 1
Community Beginner ,
Mar 21, 2020

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Same for me and i have not had any help in about a week, i postedon the forum too. i have also researched what other people did to troubleshoot. im very frustrated

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Mar 21, 2020 0
New Here ,
Mar 23, 2020

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Same here. I've uninstalled CC, reinstalled, gone through all the troubleshooting steps at 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html

The Adobe Fonts icon just shows a never ending spinning progress wheel. Nothing works, and it's intensely frustrating that I can't even get in touch with a support person.

 

 

 

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Mar 23, 2020 0
New Here ,
Mar 23, 2020

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I went to the Adobe site and contacted support. Then chatted with a tech, and that lead to them taking over my computer and they searched for and threw a bunch of files away, and now I'm good. I was very impressed 🙂

 

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Mar 23, 2020 0
New Here ,
Mar 23, 2020

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How did you contact support? The only options I see are a community post and twitter, per the message on the Contact Us page.

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Mar 23, 2020 0
New Here ,
Mar 23, 2020

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https://helpx.adobe.com/contact.html

Go to "Support" and then "Contact Us" and then a Chat window will come up

 

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Mar 23, 2020 0
New Here ,
Mar 23, 2020

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Thanks, but unfortunately it does not, as I mentioned above. My guess is that they are slammed with everyone working from home, and have removed access to chat/email/phone to compensate. 

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Mar 23, 2020 0