Fonts not syncing, support can not help

New Here ,
Dec 16, 2019

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Hi

Recently my Adobe Fonts stopped to sync.. Just like that, one day worked, second day not. They re still loading, and loading. 
I tried all the steps from: https://helpx.adobe.com/pl/fonts/kb/troubleshoot-font-activation.html with no result. I have even provided acces to my computer for adobe consultant, two of them in fact (one was specialist). Only thing they did was creating new user account on my windows (with full admin rights - like I had on my account). Somehow it helped, fonts are syncing but only on that new account. They said they cannot do nothing more, becouse it is my computers fault. 
Anyway, I had no emails, whole personalization etc on that new account so I still tried to solve my problem. 
What I discover was:
If I REMOVE ADMIN RIGHTS from my original account, and then I switch to it, if I restart CC, and open it WITH ADMIN RIGHTS fonts are working! Strange, huh?
They do not work if:
- I have admin rights on my account
- I do not have admin rights and I open CC normal way (like normal user).

Opening CC on regular user (not admin) account, but with admin rights solve problem in 80% cases.  
System: windows 10

Any ideas how can I solve my problem? I run out of ideas, and managing that whole situation (adding and removing admin rights, constant opening and closing CC, rebooting computer) keeps me away from what I should do, so from my work...
Thank you in advance!

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Fonts not syncing, support can not help

New Here ,
Dec 16, 2019

Copy link to clipboard

Copied

Hi

Recently my Adobe Fonts stopped to sync.. Just like that, one day worked, second day not. They re still loading, and loading. 
I tried all the steps from: https://helpx.adobe.com/pl/fonts/kb/troubleshoot-font-activation.html with no result. I have even provided acces to my computer for adobe consultant, two of them in fact (one was specialist). Only thing they did was creating new user account on my windows (with full admin rights - like I had on my account). Somehow it helped, fonts are syncing but only on that new account. They said they cannot do nothing more, becouse it is my computers fault. 
Anyway, I had no emails, whole personalization etc on that new account so I still tried to solve my problem. 
What I discover was:
If I REMOVE ADMIN RIGHTS from my original account, and then I switch to it, if I restart CC, and open it WITH ADMIN RIGHTS fonts are working! Strange, huh?
They do not work if:
- I have admin rights on my account
- I do not have admin rights and I open CC normal way (like normal user).

Opening CC on regular user (not admin) account, but with admin rights solve problem in 80% cases.  
System: windows 10

Any ideas how can I solve my problem? I run out of ideas, and managing that whole situation (adding and removing admin rights, constant opening and closing CC, rebooting computer) keeps me away from what I should do, so from my work...
Thank you in advance!

TOPICS
Bug

Views

96

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 16, 2019 2

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